Refund policy

At Avenue M, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund process.

  1. Eligibility

    • Items must be returned within 30 days of delivery.

    • Products must be unworn, unused, and in their original condition with tags attached.

  2. How to Return

    • Contact us at [email protected] to initiate a return and receive a Return Authorization (RA) number.

    • Pack the item securely and include the original receipt or order confirmation.

    • Ship the item to the address provided by our team.

  3. Refund Process

    • Once we receive and inspect your return, we will process your refund within 5-7 business days.

    • Refunds will be issued to the original payment method. Shipping costs are non-refundable.

  4. Exchanges

    • If you’d like to exchange an item, please indicate this when contacting us. Exchanges are subject to product availability.

  5. Damaged or Defective Items

    • If you receive a damaged or defective item, contact us immediately at [email protected] for a replacement or refund.

For more details, visit our Returns & Refunds page or contact our customer support team. We’re here to help!